I have a Founder's Pack code, but I can't redeem it because I've already purchased one before.
Generally, this is from when players win a giveaway from a stream or contest. For example, the Epic Games Store code might not be redeemable because it believes you have already redeemed a code for the same content.
If you're experiencing this issue, please write in to our support team who can help you redeem the applicable portions of your Founder's Pack. Please be sure to include context and evidence of where the code was obtained from, as it will help us investigate!
I played in the pre-release stages of the game and should have Founder's Pack items in my account, but I don't see them.
For any cases where you believe you are missing Founder's items, please write in to our support team. We'll be able to look into your account and manually add the items you should have received!