What is a RMT?
A real-money transaction (RMT) is when you purchase any form of in-game item or currency directly with a payment method, such as a debit/credit card or PayPal. In Spellbreak, these purchasable bundles and items can be found on the Add Gold tab, or directly through the platform's store interface - generally as "Add-on Content" or DLC.
Can you refund my RMT purchase?
We are NOT able to refund RMT purchases through our Support systems. Any RMT purchase is controlled by the platform on which you purchased the item. So if you bought something on Steam and require a refund, you would need to go through Steam Support to ask for a refund.
Each platform will generally have different policies around RMT and refunds. You can find their Support pages here:
Receiving an Error trying to buy something?
Write in to us at Support so we can check it out and report it! Make sure to include as many screenshots or video to help us troubleshoot and help fix the issue!