From installation to launching, crashes to network connection issues - these basic troubleshooting steps are a great place to start if you don't feel like writing in a ticket!
Running Spellbreak as Admin
Depending on your profile settings, in some cases your computer may not recognize you as having privileges to run the game. To ensure this isn't the case, you can right-click the game in either the Steam Library or the Epic Games Launcher and select Run As Administrator.
If you run a program as Administrator, you're basically telling your system that you have the highest level permissions possible, and it won't try to block you from launching as intended.
Verifying File Integrity (Steam)
Sometimes a file becomes corrupted during a download or install. To make sure this isn't the case, Steam offers an option to Verify File Integrity. This will check the game files to ensure they were downloaded and installed properly - if not, the tool will automatically replace just the affected files!
To do this, from the main Steam Client home page, go to Spellbreak in your Library and right click it. From there, go to Properties > Local Files and you'll see the option to Verify File Integrity.
Click the button, and it may prompt you if you want to allow Steam to make changes. Select Yes and the process will begin. You'll be notified if there were any files that needed replacing, otherwise you'll see a notice that all files were successfully verified.
Verifying File Integrity (Epic)
This works in a way similar to the Steam file verification process.
To do this, find Spellbreak in your Epic Games Store Library. Click on the "..." below the game card, and select Verify.
This will automatically begin a process of scanning the game files, as indicated by the game card being highlighted and a % completed showing under the game card. If the process finishes without any issues, you won't receive any notification.
Reinstalling the Game
This option may work on any platform when things just don't seem to work. A fresh reinstall may help with some types of crashes and launching problems, as these are hard to diagnose.
For most consoles, this involves deleting the game from your system and re-downloading it from the store as needed. For Steam and Epic, delete the game from your library and re-download it from the store interface in the launcher clients.
Reinstall Easy Anti-Cheat (PC)
For PC, reinstalling Easy Anti-cheat manually may also help. To do this:
- Find EasyAntiCheat\EasyAntiCheat_Setup.exe in the directory where you installed Spellbreak, and run it.
- Windows may request permission to this installer, so say Yes when it asks!
- You should see the EAC installer window - click "Install Easy Anti-Cheat" and then Finish when the installation is complete.
- At this point, try running Spellbreak and see if your problem is resolved!
Reinstall Unreal Engine files (PC)
For PC, this may resolve some issues with crashes while launching the game. To do this:
- Navigate to your installation directory for Spellbreak
- From there, go to Engine\Extras\Redist\en-us\UE4PrereqSetup_x64.exe
- Run the file and let it install
- After installation, try running Spellbreak and see if your problem is resolved!
Update Drivers (PC)
Outdated drivers may cause errors in launching, graphical glitches in-game, or reduced FPS performance during gameplay. To get the most recent drivers:
- Run the GeForce Experience desktop app (if you don't have it, get it here)
- Navigate to the Drivers tab
- Hit Check for Updates. This will automatically check to see if there's a newer driver version available
- If there is, download and install it!
- If not, you will see a screen that says you're up to date
- Download the automatic driver detection tool from AMD here
- Run the program and follow the prompts
- The program will only download and update files as needed
- Once the program has finished running, your drivers should be up to date (if they weren't already!)